Problem with update

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Problem with update

Messagede llumby » 24 Avril 2015, 20:40

I have version 5.7.0620, when you start telling me that an update is available. (2.16 MB)
Pulse in the menu to download and a progress bar appears, but at the end nothing happens, not updated.
I tried downloading the patch offline versions 8.5.1104 and 5.7.0406, and the two make mistake, not updated.
Any idea to solve the problem?
Thank you.
llumby
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Inscription: 27 Avril 2012, 09:42

Re: Problem with update

Messagede JP4U » 25 Avril 2015, 18:40

Hello.

Could you precise us what are your LiberKey LinkLiberkey tools >> Configuration >>Technical information (Paste the copy in your message after click on Copy these information to the clipboard)
and eventually precise us if you have checked or not some of these options in LiberKey LinkLiberkey tools >> Configuration >> Liberkey tools.

It's possible you have a similar problem to these one : http://www.liberkey.com/forums/support-en/solved-update-problem-5040.html?p=30658&format=html&lang=fr#p30658.

JP4U
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Inscription: 30 Mars 2007, 13:58

Re: Problem with update

Messagede llumby » 26 Avril 2015, 00:42

Hello,
Finally I could upgrade my LiberKey.
The solution was connecting my USB memory to my computer at home.
The other times, in which I appeared error, trying to update on two different computers in my work.
My current technical information is as follows:

LiberKey 5.8 - 20141114055922 - es-ES (1.02)
Root folder: E:\LiberKey\
Windows 7 Service Pack 1 (NT 6.1.7601) 32bits
Update channel: normal
Logs: OFF (Level: Error)
Antivirus: ESET Smart Security 8.0, OnAccessScanning: enabled, Uptodate: yes
7-Zip - 9.20 - Installer\7z.exe
LiberKey Inst - 1.2.0.136 - Installer\LKInst.exe
KEY Files Assoc' - 1.8.0.35 - KeyFileAssoc\KeyFileAssoc.exe
LiberKey Menu - 5.8.0.1 - LiberKeyMenu\LiberKeyMenu.exe
LiberKey Portabilizer - 2.0.0.387 - LiberKeyPortabilizer\LiberKeyPortabilizer.exe
LiberKey Apps Closer - 1.0.0.34 - LKAppsClose\LKAppsClose.exe
Liberkey Apps Version Checker - 1.3.0.204 - LKAppsVCheck\LKAppsVCheck.exe
LiberKey Disk Ejector - 0.1.0.16 - LkDiskEjector\LkDiskEjector.exe
LiberKey USB Eject - 2.0.0.12 - LkDiskEjector\LkEject.exe
LiberKey Portable Desktop Shortcuts - 0.1.0.56 - PDS\PDS.exe
WAK - 1.0.0.14 - WAK.exe

Thank you for the tips.
llumby
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Inscription: 27 Avril 2012, 09:42

Re: Problem with update

Messagede JP4U » 26 Avril 2015, 18:39

I'm glad you were able to solved the problem.
At work, your network administrator may have blocked the execution of .exe's updates on PC.

JP4U
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