New install - can't install any suite or app

A problem using LiberKey ?
20 messages • Page 1 sur 21, 2

New install - can't install any suite or app

Messagede paulderdash » 26 Janvier 2014, 09:13

I have just installed Liberkey 5.7.1.18 with latest patch, to C:\Liberkey on Windows 7. However, when I try and install the Basic Suite or any apps therefrom they download but I then get the message 'Some applications of the selected suite were not installed correctly. You can restart the wizard later to complete the installation'. If I try and browse the application catalog from 'Manage Applications' in Liberkey Tools and try the install link on the web, I am asked to 'Choose an application' (in Firefox) - if I choose Liberkey Menu, it also downloads but I then get the message 'Invalid installation package' ... what could be the problem? I am keen to use Liberkey.
paulderdash
Fresh Boarder
Fresh Boarder
 
Messages: 18
Inscription: 26 Janvier 2014, 08:49

Re: New install - can't install any suite or app

Messagede JP4U » 26 Janvier 2014, 20:34

Hello and welcome on forums.

Perhaps it's a problem with your antivirus(or your firewall configuration).
Try desactivate it temporaly and restart the update.

JP4U
Avatar de l’utilisateur
JP4U
Team LiberKey
Team LiberKey
 
Messages: 3012
Inscription: 30 Mars 2007, 13:58

Re: New install - can't install any suite or app

Messagede paulderdash » 27 Janvier 2014, 09:51

I added Liberkey.exe to allowed programs in Windows firewall, disabled MSE real-time protection, disabled my Webroot SecureAnywhere AV and Malwarebytes PRO real-time protection, but still the same problem. Not sure what else to try!
paulderdash
Fresh Boarder
Fresh Boarder
 
Messages: 18
Inscription: 26 Janvier 2014, 08:49

Re: New install - can't install any suite or app

Messagede JP4U » 28 Janvier 2014, 12:19

Hello.
- What are the rights on the C:\Liberkey directory ?

- In your firewall it's possible you've to authorize these update mirors sites:
mirror1.liberkey.com
mirror2.liberkey.com
mirror3.liberkey.com

- What is the content of the file \LiberKeyTools\Installer\LKInst.xml ?
Default content is generally :
Code: Tout sélectionner
    <LbkInstaller>
       <AppsRoot>..\..\Apps</AppsRoot>
       <LogToFile>no</LogToFile>
       <Language file="LKInst_en.xml">en</Language>
    </LbkInstaller>

But to verify what happens exactly during install process you can activate the logs : close your Liberkey, open LKInst.xml and modify it to
Code: Tout sélectionner
    <LbkInstaller>
       <AppsRoot>..\..\Apps</AppsRoot>
       <LogToFile>yes</LogToFile>
       <Language file="LKInst_en.xml">en</Language>
    </LbkInstaller>

Save the file and restarts your Liberkey.
Retry updates with automatic process or manually by click Imageon some apps in the portable applications catalog

JP4U
Avatar de l’utilisateur
JP4U
Team LiberKey
Team LiberKey
 
Messages: 3012
Inscription: 30 Mars 2007, 13:58

Re: New install - can't install any suite or app

Messagede paulderdash » 28 Janvier 2014, 13:24

Hi

C:\Liberkey (and subfolders) is read only and I can't change thsi without running a cmd as administrator? But I see a similar program in my C: drive (GeGeek Tech Toolkit) is also read-only which updates with no problems ...

I am not clear how to authorise web sites in my Windows 7 firewall, only programs?

I tried automatic, then manual updates as you describe after setting log on (pasted below) - it seems to have something to do with the 7-Zip extraction?:
12:42:23 | 465C | Loading language file : C:\LiberKey\LiberKeyTools\Installer\LKInst_en.xml
12:42:23 | 465C | Loaded text file as ANSI (auto) : C:\LiberKey\LiberKeyTools\Installer\LKInst_en.xml
12:42:23 | 465C | Current language: en
12:42:23 | 465C | OpenPackage: C:\Users\Paul\AppData\Local\Temp\lbkData\PDF-XChange_Viewer_2.5.214.1.lks
12:42:23 | 465C | Embeded MD5 OK
12:42:23 | 465C | Exec 7zip => "C:\LiberKey\LiberKeyTools\Installer\7z.exe" x -y -r -o"C:\Users\Paul\AppData\Local\Temp\" "C:\Users\Paul\AppData\Local\Temp\lbkData\PDF-XC~1.LKS" "package.lbk"
12:42:26 | 465C | Erreur [c7z] Extraction échouée.
12:42:26 | 465C | Erreur en lisant les informations sur le package
12:44:00 | 2D84 | Loading language file : C:\LiberKey\LiberKeyTools\Installer\LKInst_en.xml
12:44:01 | 2D84 | Loaded text file as ANSI (auto) : C:\LiberKey\LiberKeyTools\Installer\LKInst_en.xml
12:44:01 | 2D84 | Current language: en
12:44:01 | 2D84 | OpenPackage: C:\Users\Paul\AppData\Local\Temp\lbkData\USB_DI~1.LKS
12:44:01 | 2D84 | Exec 7zip => "C:\LiberKey\LiberKeyTools\Installer\7z.exe" x -y -r -o"C:\Users\Paul\AppData\Local\Temp\" "C:\Users\Paul\AppData\Local\Temp\lbkData\USB_DI~1.LKS" "package.lbk"
12:44:03 | 2D84 | Erreur [c7z] Extraction échouée.
12:44:03 | 2D84 | Erreur en lisant les informations sur le package
12:44:03 | 2D84 | ERROR : InvalidPackageFile

iI do have a program called Cryptoprevent installed (http://www.foolishit.com/vb6-projects/cryptoprevent/) which I think blocks installs from appdata but it is not issuing any alert so I do not think this program is the problem ...

Paul
paulderdash
Fresh Boarder
Fresh Boarder
 
Messages: 18
Inscription: 26 Janvier 2014, 08:49

Re: New install - can't install any suite or app

Messagede Dji » 28 Janvier 2014, 15:00

Edit file C:\Liberkey\LiberKeyTools\LKConfig.xml to try to specify a different LKS TEMP folder:
Code: Tout sélectionner
<LKConfig version="0.1">
...
   <Update>
      <DownloadPath>C:\Liberkey\MyDocuments\LKS_TEMP</DownloadPath>
...
   </Update>
</LKConfig>


If it still fails, this is due to your antivirus/anti malware/whatever software which checks downloaded files before releasing them to applications.
"Si boire des coups, aller au concert ou au match, ça devient un combat
Alors tremblez, terroristes !
Parce qu'on est surentraînés !"
@glecalot
Avatar de l’utilisateur
Dji
Administrator
Administrator
 
Messages: 3724
Inscription: 28 Novembre 2007, 09:57
Localisation: Quelque part entre les ombres

Re: New install - can't install any suite or app

Messagede paulderdash » 28 Janvier 2014, 18:39

This is what my LKConfig.xml currently contains:
<LKConfig version="0.1">
<Update>
<BatchMode>0</BatchMode>
</Update>
</LKConfig>

I created C:\Liberkey\MyDocuments\LKS_TEMP and replaced LKConfig.xml with your supplied code but still no luck.
I had tried disabling all antimalware already, but will try some other options over time (e.g. install to a flash drive) - else I'll just have to give up on Liberkey which is very frustrating, I do not have any problems with any other similar application e.g. PortableApps.com and GeGeek Tech Toolkit (which uses Ketarin update to update the portable packages) and I would love to use Liberkey! I just need to isolate what is causing the interference on my machine.

Not sure the new download path was applied, log file still looks like this:
18:10:05 | 349C | Loading language file : C:\LiberKey\LiberKeyTools\Installer\LKInst_en.xml
18:10:05 | 349C | Loaded text file as ANSI (auto) : C:\LiberKey\LiberKeyTools\Installer\LKInst_en.xml
18:10:05 | 349C | Current language: en
18:10:05 | 349C | OpenPackage: C:\Users\Paul\AppData\Local\Temp\lbkData\PDF-XChange_Viewer_2.5.214.1.lks
18:10:05 | 349C | Embeded MD5 OK
18:10:05 | 349C | Exec 7zip => "C:\LiberKey\LiberKeyTools\Installer\7z.exe" x -y -r -o"C:\Users\Paul\AppData\Local\Temp\" "C:\Users\Paul\AppData\Local\Temp\lbkData\PDF-XC~1.LKS" "package.lbk"
18:10:07 | 349C | Erreur [c7z] Extraction échouée.
18:10:08 | 349C | Erreur en lisant les informations sur le package
paulderdash
Fresh Boarder
Fresh Boarder
 
Messages: 18
Inscription: 26 Janvier 2014, 08:49

Re: New install - can't install any suite or app

Messagede Dji » 29 Janvier 2014, 09:25

Could you confirm you restarted Liberkey after modifying the config file ?
"Si boire des coups, aller au concert ou au match, ça devient un combat
Alors tremblez, terroristes !
Parce qu'on est surentraînés !"
@glecalot
Avatar de l’utilisateur
Dji
Administrator
Administrator
 
Messages: 3724
Inscription: 28 Novembre 2007, 09:57
Localisation: Quelque part entre les ombres

Re: New install - can't install any suite or app

Messagede paulderdash » 29 Janvier 2014, 09:50

Yes I stopped and restarted LiberKey. LKConfig.xml:
<LKConfig version="0.1">
...
<Update>
<DownloadPath>C:\Liberkey\MyDocuments\LKS_TEMP</DownloadPath>
...
</Update>
</LKConfig>
I have retried download. Log:
09:23:59 | 7020 | Loading language file : C:\LiberKey\LiberKeyTools\Installer\LKInst_en.xml
09:23:59 | 7020 | Loaded text file as ANSI (auto) : C:\LiberKey\LiberKeyTools\Installer\LKInst_en.xml
09:23:59 | 7020 | Current language: en
09:23:59 | 7020 | OpenPackage: C:\Users\Paul\AppData\Local\Temp\lbkData\PDF-XChange_Viewer_2.5.214.1.lks
09:23:59 | 7020 | Embeded MD5 OK
09:23:59 | 7020 | Exec 7zip => "C:\LiberKey\LiberKeyTools\Installer\7z.exe" x -y -r -o"C:\Users\Paul\AppData\Local\Temp\" "C:\Users\Paul\AppData\Local\Temp\lbkData\PDF-XC~1.LKS" "package.lbk"
09:24:02 | 7020 | Informations sur le package lues avec succès [PDF-XChange Viewer]
09:24:02 | 7020 | Exec 7zip => "C:\LiberKey\LiberKeyTools\Installer\7z.exe" l -slt "C:\Users\Paul\AppData\Local\Temp\lbkData\PDF-XC~1.LKS" app_logo.bmp
09:24:04 | 7020 | ERROR ValidateDataNode liberkey.install_package.application.logo
09:24:04 | 7020 | Last 7zip Shell Output follows:
paulderdash
Fresh Boarder
Fresh Boarder
 
Messages: 18
Inscription: 26 Janvier 2014, 08:49

Re: New install - can't install any suite or app

Messagede Dji » 29 Janvier 2014, 09:56

Damn, you put "..." in the xml ! This not compliant with the xml format.
Please remove them and correct the file like following:
Code: Tout sélectionner
<LKConfig version="0.1">
  <Update>
    <BatchMode>0</BatchMode>
    <DownloadPath>C:\Liberkey\MyDocuments\LKS_TEMP</DownloadPath>
  </Update>
</LKConfig>
"Si boire des coups, aller au concert ou au match, ça devient un combat
Alors tremblez, terroristes !
Parce qu'on est surentraînés !"
@glecalot
Avatar de l’utilisateur
Dji
Administrator
Administrator
 
Messages: 3724
Inscription: 28 Novembre 2007, 09:57
Localisation: Quelque part entre les ombres

Suivante

20 messages • Page 1 sur 21, 2

Retourner vers Support

Qui est en ligne

Utilisateurs parcourant ce forum: Bing [Bot] et 86 invités