Forum LiberKey - Error from LKPatcher when decompressing an update

Error from LKPatcher when decompressing an update

de bombur » 07 Mars 2011, 17:18

I cannot update to the latest version 5.1.0218 (I have 5.1.0201), even if I download manually the patch file. I get the error "An error occurred during data decompression !" issued by LKPatcher v.0.2.95

bombur: Fresh Boarder; Messages: 1; Inscription: 07 Mars 2011, 17:05

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Re: Error from LKPatcher when decompressing an update

de texaveryfun » 07 Mars 2011, 22:36

Hello

I have the same problem on one computer and no problem on an other computer.
Both computers are wirh Windows XP Pro

texaveryfun: Junior Boarder; Messages: 54; Inscription: 11 Juin 2007, 16:12

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Re: Error from LKPatcher when decompressing an update

de vagabond » 07 Mars 2011, 22:50

Hello bombur and texaveryfun,

can you give us the technical information about your Liberekey.
you can copy / paste it from "LiberKey Tools" / "Configuration" / "technical information"
I wonder if 7zip was not removed from the directory of the installer..

vagabond: Administrator; Messages: 491; Inscription: 14 Février 2007, 11:13

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Re: Error from LKPatcher when decompressing an update

de texaveryfun » 08 Mars 2011, 07:28

Hello,

Please find the technical data :

LiberKey 5.1 - 20110218183702 - fr (1.02)
Root folder: C:\Liberkey\
Windows XP Service Pack 3 (NT 5.1.2600) 32bits
Update channel: normal
Antivirus: Kaspersky Anti-Virus (Kaspersky Lab) version: 6.0.3.837, OnAccessScanning: enabled, Uptodate: yes
7-Zip - 9.20 - Installer\7z.exe
LiberKey Inst - 1.2.114 - Installer\LkInst.exe
KEY Files Assoc' - 1.8.34 - KeyFileAssoc\KeyFileAssoc.exe
LiberKey Menu - 5.1.35 - LiberKeyMenu\LiberKeyMenu.exe
LiberKey Portabilizer - 2.0.378 - LiberKeyPortabilizer\LiberKeyPortabilizer.exe
LiberKey Apps Closer - 1.0.32 - LKAppsClose\LKAppsClose.exe
Liberkey Apps Version Checker - 1.3.188 - LKAppsVCheck\lkAppsVCheck.exe
LiberKey Disk Ejector - 0.1.15 - LkDiskEjector\LkDiskEjector.exe
LiberKey USB Eject - 2.0.11 - LkDiskEjector\LkEject.exe
LiberKey Portable Desktop Shortcuts - 0.1.55 - PDS\PDS.exe
WAK - 1.0.13 - WAK.exe

And the list of files in Installer directory

Date Heure Attrib Octets Nom de Fichier
---------- -------- ------ ---------------- --------
C:\Liberkey\LiberKeyTools\Installer
29/07/2009 12:59:16 A----- 330 7-Zip - license - source.txt
29/08/2001 21:19:26 A----- 26 948 7z - copying.txt
08/03/2008 13:29:28 A----- 2 049 7z - License.txt
18/11/2010 17:27:30 A----- 914 432 7z.dll
18/11/2010 17:08:02 A----- 163 840 7z.exe
10/02/2011 19:17:09 A----- 1 492 520 LkInst.exe
22/02/2011 11:24:48 A----- 158 LKInst.xml
04/02/2011 21:05:00 A----- 5 955 LKInst_cs-CZ.xml
07/02/2011 13:48:10 A----- 5 983 LKInst_da-DK.xml
24/01/2011 18:13:04 A----- 6 150 LKInst_de.xml
24/01/2011 18:13:09 A----- 5 872 LKInst_en.xml
01/02/2011 09:18:20 A----- 6 184 LKInst_es-ES.xml
24/01/2011 18:13:19 A----- 6 733 LKInst_fr.xml
09/02/2011 21:37:01 A----- 1 828 LKInst_hu-HU.xml
16/09/2010 08:47:58 A----- 6 074 LKInst_it.xml
16/09/2010 08:48:02 A----- 5 869 LKInst_ko.xml
18/02/2011 19:11:14 A----- 5 777 LKInst_nb-NO.xml
29/10/2010 17:34:36 A----- 5 761 LKInst_nl-NL.xml
02/12/2010 14:26:53 A----- 5 847 LKInst_pl-PL.xml
28/09/2010 03:00:24 A----- 5 917 LKInst_pt-PT.xml
10/02/2011 17:34:24 A----- 7 815 LKInst_ru-RU.xml
10/12/2010 19:42:14 A----- 5 934 LKInst_tr-TR.xml
-------------------
2 687 976 22 Fichiers

Thank you in advance for your support

texaveryfun: Junior Boarder; Messages: 54; Inscription: 11 Juin 2007, 16:12

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Re: Error from LKPatcher when decompressing an update

de vagabond » 08 Mars 2011, 17:20

humm.. 7-zip is here and appears to be ok.
Have you tried several times when the error occurs ? (with the "Retry" button)
Sometimes some programs are still running when the first attempt to extract begins.
There is probably a running program, or folder / file opened by Windows or an application.
Make sure no program is accessing the contents of the folder "LiberKeyTools" and click "Retry".

vagabond: Administrator; Messages: 491; Inscription: 14 Février 2007, 11:13

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Re: Error from LKPatcher when decompressing an update

de texaveryfun » 08 Mars 2011, 20:17

Hello,

I try to update and click around 20 times "Retry" without succes.
Always the same problem.

I've checked the directory LiberKeyTools with unlocker and during the update process the directory is not locked by any software or process.

texaveryfun: Junior Boarder; Messages: 54; Inscription: 11 Juin 2007, 16:12

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Re: Error from LKPatcher when decompressing an update

de vagabond » 08 Mars 2011, 20:49

texaveryfun a écrit:I try to update and click around 20 times "Retry" without succes. Always the same problem.

Thank you for this test

texaveryfun a écrit:I've checked the directory LiberKeyTools with unlocker and during the update process the directory is not locked by any software or process.

very good test, no more doubt.

So I go back to 7-zip ..
- could you check if a folder "lbk_2011xxxxxxx_MultiLng" is in your temporary folder?
(you can easily open the temporary folder executing %temp% )

- is there a special configuration on the management of short file names?
=> Can you tell us the answer to this command (via cmd.exe) : "fsutil behavior query disable8dot3"

vagabond: Administrator; Messages: 491; Inscription: 14 Février 2007, 11:13

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Re: Error from LKPatcher when decompressing an update

de texaveryfun » 09 Mars 2011, 18:59

Hello

So I go back to 7-zip ..
- could you check if a folder "lbk_2011xxxxxxx_MultiLng" is in your temporary folder?
(you can easily open the temporary folder executing %temp% )

There is no folder "Lbk_2011xxxxx_MultiLng" in %temp% directory

So I go back to 7-zip ..
- is there a special configuration on the management of short file names?
=> Can you tell us the answer to this command (via cmd.exe) : "fsutil behavior query disable8dot3"

Answer : 1 8.3 Name is disable

texaveryfun: Junior Boarder; Messages: 54; Inscription: 11 Juin 2007, 16:12

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Re: Error from LKPatcher when decompressing an update

de vagabond » 09 Mars 2011, 19:21

Hello

texaveryfun a écrit:Answer : 1 8.3 Name is disable
...
I have the same problem on one computer and no problem on an other computer.

disable8dot3 = 1 on both computers ?

Did you try to temporary switch off your antivirus ?

vagabond: Administrator; Messages: 491; Inscription: 14 Février 2007, 11:13

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Re: Error from LKPatcher when decompressing an update

de texaveryfun » 09 Mars 2011, 21:11

Hello,

I'm not at home, I can't check my private computer.
I switched off my antivirus "Kapersky". It still doesn't work.

For sure something on my computer is blocking the update.

Update
Normaly on my profressional computer I am logged as User with administrative rights.
I tried to update liberkey with Administratour account, super it's work.

Now my Liberkey is updated

Thank you

texaveryfun: Junior Boarder; Messages: 54; Inscription: 11 Juin 2007, 16:12

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